Frequently Asked Questions

How does the BistroGo service work?

• Create a free account, select “Order Now,” choose your meals and checkout. It’s that easy!
• Meals are ordered by the current Friday for delivery on your provided delivery day based on area.

Can I customize my meal plan?

• Yes! In your profile, you can select from various protein and sauce options and indicate any dietary preferences or allergies.

How do I heat and serve the meals?

• Meals should be heated in the microwave to an internal temperature of 165°F.

Do you provide nutritional information for your meals?

• Each product page lists ingredients, macronutrients, and allergen information. 

Can you accommodate specific dietary restrictions or food allergies?

•  Absolutely! We offer options for various dietary needs, including vegetarian, vegan, low-carb, and dairy-free meals.

Are the ingredients locally sourced?

• We prioritize sourcing ingredients from local producers and distributors to ensure freshness.

Do you deliver to my area, and what are the delivery fees?

• Delivery is free within 2 miles. You can check the delivery schedule for your area on our delivery zone page.

Would you like me to be home to receive my delivery?

• No, meals are delivered in cooler packages with reusable ice packs that can keep food at a safe temperature for 2-3 hours, providing you with a convenient and worry-free delivery experience.

How long do the meals last in the refrigerator or freezer?

• Meals last 5-7 days in the fridge and 30-45 days in the freezer.

Please text  “help” to our customer support team at 720-673-8228 or email support@bistrogoeats.com. We’re here to help!

How can I pause or skip a delivery?

• You can skip a delivery by not placing an order for the upcoming week when you receive your email reminder.

How do I update my payment information or delivery address?

• These details can be updated on the Account page.

How can I cancel my subscription?

• To cancel your profile, follow the steps provided in the Account settings.

Do you offer any discounts or loyalty programs?

• Yes, we offer a discount through our referral program.

Do you know how I can subscribe to additional items like smoothies or snacks?

• Extra items can be added during the ordering process or found under the relevant category in our menu.