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Customer Feedback Form
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If we aren't told, we don't know. We want to address any and all questions and occurrences.
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we reach out to you for details related to the Customer Quality Form.
Quality Review
We check the unit reported and prevent the item from being sold immediately.
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Our team takes the appropriate action to resolve the reported quality occurrence.
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Refund and Returns Policy
If you are dissatisfied with any item purchased from a BistroGo vending machine, you must notify us within two (2) days of purchase by submitting a Customer Feedback Form. If your concern relates to the condition, quality, or safety of an item, BistroGo—at its reasonable discretion—may issue a credit for the specific item and, in some cases, provide a partial or full refund.
To process your request, BistroGo reserves the right to require photographic evidence of the item and/or its packaging. In certain cases, return of the unsatisfactory item may be requested before any credit or refund is issued.
To process a full refund, BistroGo requires a clear photo of the issue. If photographic evidence is not provided, a credit equal to the price of the item will be issued instead. In certain cases, return of the unsatisfactory item may be requested prior to issuing a refund or credit.
If your concern involves being charged for an item you did not receive due to a technical malfunction you may submit documentation (e.g., a time-stamped transaction receipt or photo of the machine screen). BistroGo will investigate and, if warranted, issue a credit or refund—including any applicable charges—within thirty (30) days of your request.
Refunds and credits are not issued for items mistakenly selected or for dissatisfaction due to personal taste preferences, except where the product was improperly labeled, expired, or compromised in quality.