If you are unhappy with any part of your BistroGo order, you can contact us within seven (7) days of receiving the unsatisfactory item by submitting a Customer Quality Form on this page or by emailing  support@bistrogoeats.com. If related to the condition of an item, BistroGo, at its reasonable discretion, may give you credit for the individual item or delivery and, in some situations, issue a partial or full refund. We reserve the right to require a photograph or return of the unsatisfactory item before any refund or credit will be given. Suppose you refuse product delivery because you skipped or canceled the order before the cancellation deadline. You can provide documentary evidence of such skip or cancellation (for instance, a time-stamped email). In that case, BistroGo will process credit or a full refund (including any applicable delivery charges) as soon as practicable and, in any case, within 30 days of your submission request.